Mohd Norazlin is a Senior Training Officer at Civil Service Institute (IPA) and has been with the Institute for eight years. He has a degree in Teaching English as a Second Language (TESL) and has just completed his Masters in Public Policy and Management (MPPM). He is also an associate of CIPD, U.K. Initially an English teacher at the Jefri Bolkiah Technical College, Mohd. Norazlin transferred to the institute in 2007 and now provides training and consultancy in areas including Communication, Customer Service and Change Management. He is very passionate in education and aspires to become a professional speaker or professor. Another great interest he has is in playing video games and he believes that the mechanics of video games can be incorporated into formal and informal training. This process is known as Gamification.

Civil Service Institute

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